Frequently Asked Questions

Everything you need to know about shopping for your little one.

What is the standard delivery timeframe for my order?

We typically process and dispatch orders within 1-2 business days. Depending on your location, standard shipping usually takes between 3 to 5 business days to arrive at your doorstep.

What is your return policy for baby gear?

We offer a 14-day return policy for unused items in their original packaging. For hygiene reasons, certain products like breast pumps and pacifiers cannot be returned once the seal is broken.

Do ChelinoBaby products come with a warranty?

Yes, all our strollers, car seats, and high chairs come with a standard 12-month manufacturer warranty covering any factory defects or workmanship issues.

Which payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, Amex), as well as secure online payment gateways like PayFast and instant EFT for your convenience.

How can I track the status of my shipment?

Once your order has been dispatched, you will receive an email containing a tracking number and a link to our courier partner's portal to monitor your delivery in real-time.

Are your car seats compliant with international safety standards?

Absolutely. All ChelinoBaby car seats are tested and certified according to ECE R44/04 or R129 (i-Size) safety regulations to ensure maximum protection for your child.